Unable To Search An Account Using Phone Number (Doc ID 2196391.1)

Last updated on OCTOBER 30, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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Unable to search an account using phone number

So please help us to search an account using any of the phone number from All Phones field .
STEPS
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The issue can be reproduced at will with the following steps:

Please find the below steps to understand the issue.

1. We have exposed the standard field All Phones on account page to create multiple phone numbers.
2. Created multiple phone numbers in All Phones field on account page.
3. Using one of the phone number from All phones we are trying to search an account on SUI page.
4. But we are not able to find the phone number field on search page to search this account

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot find the phone number field on search page to search this account

Cause

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