Sync Error FC0020 on findPerson Method

(Doc ID 2196720.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

A sync error was occurring after an end user tried to sync favorite contacts. After uninstalling and reinstalling the Outlook plug-in, the sync continued failing with error FC0020.
The logs show an error with method findPerson:
'An error occurred in the synchronization service when the method findPerson was called from the base service person.'

Cause

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