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Cannot View The FolloWUp Results Of Completed Campaigns (Doc ID 2196832.1)

Last updated on APRIL 04, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Leads, Sales Campaigns


We created and submitted a sales campaign. After receiving the email, we as contacts we click on one of the response forms "Requested more information" which is tied to a follow up activity of "Create a call back task".
However, on the sales campaign UI, when we click on the completed campaign link to Track the progress and performance of it, we see no response received and no follow up action created.

The followup tasks results should be seen on a Completed campaigns after the contacts is accessing the follow up tasks.


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