Cannot View The FolloWUp Results Of Completed Campaigns (Doc ID 2196832.1)

Last updated on OCTOBER 25, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Leads, Sales Campaigns

ACTUAL BEHAVIOR
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We created and submitted a sales campaign. After receiving the email, we as contacts we click on one of the response forms "Requested more information" which is tied to a follow up activity of "Create a call back task".
However, on the sales campaign UI, when we click on the completed campaign link to Track the progress and performance of it, we see no response received and no follow up action created.

EXPECTED BEHAVIOR
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The followup tasks results should be seen on a Completed campaigns after the contacts is accessing the follow up tasks.

Cause

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