Unable To Load Engage (Doc ID 2196843.1)

Last updated on OCTOBER 25, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

ACTUAL BEHAVIOR
---------------
Taking long time to load messages under Engage

EXPECTED BEHAVIOR
-----------------------
Engage should be loaded properly and on-time

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Change the bundle - Isuzu kenya
2. Navigate to Engage
3. Loading screen appears. Nothing happens.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view messages under Engage

Cause

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