Export List Error: A connection to the server has failed (status=504) (Doc ID 2197042.1)

Last updated on NOVEMBER 02, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Performance

Slow Performance with Export List
Several users have reported performance issues with exporting data using the export feature from the account summary page. In most cases, exporting 10k+ of data will take around 10 - 20 minutes and the user will get a connection error

ERROR
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A connection to the server has failed (status=504)

STEPS
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The issue can be reproduced at will with the following steps:
1. login to Sales Cloud
2. Navigate to accounts
3. create My Accounts list and filter on All records I can See, and Account Type, Equals, Client-Direct (custom field)
4. run list and select Actions> Export list

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot export data.

 

Enhancement request, 24949540: INCREASE EXPORT LIST SIZE

Cause

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