My Oracle Support Banner

Export List Error: A connection to the server has failed (status=504) (Doc ID 2197042.1)

Last updated on SEPTEMBER 15, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

Slow Performance with Export List
Several users have reported performance issues with exporting data using the export feature from the account summary page. In most cases, exporting 10k+ of data will take around 10 - 20 minutes and the user will get a connection error

ERROR
-----------------------
A connection to the server has failed (status=504)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. log in to Sales Cloud
2. Navigate to accounts
3. create My Accounts list and filter on All records I can See, and Account Type, Equals, Client-Direct (custom field)
4. run list and select Actions> Export list

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot export data.

 

Enhancement request, <Bug 24949540>: INCREASE EXPORT LIST SIZE

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.