Commerce Email Action Returns Error [The email was not sent, as the domain 'xxxxxx.com' is not supported] (Doc ID 2197088.1)

Last updated on SEPTEMBER 19, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R2 and later
Information in this document applies to any platform.

Symptoms

After clicking Email from the email action pop up window, an error is shown:

The email '{Subject}' was not sent, as the domain '{domain name of From Email field}' is not supported. Please contact your company administrator.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms