Calls Not Connected To Cell Phones (Doc ID 2197147.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Call Infrastructure

ACTUAL BEHAVIOR
---------------
Calls not connected to cell phones beginning with certain prefix.

EXPECTED BEHAVIOR
-----------------------
Mobile calls are connected to agents.

Changes

 Call carrier change.

Cause

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