Outlook Conflict Error : Cannot Find Or Invalidate its Owning Entity (Doc ID 2197395.1)

Last updated on OCTOBER 26, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook

Check issues - conflicts

A collision appears to user's Oracle Sales Cloud for Outlook icon. A check issue and a conflict appears in Sync Control Panel.
To solve the conflict: The user selects "OSC for Outlook" values and click "Synchronize Now" but the issue remains. Sales Cloud side shows a Recycle bin.

ERROR
-----------------------

Control panel shows:

Operation: Recreation resolution commitment

Message: FusionSyncronizebleType error: Object type: activityAssignee

Error details are available in the application log files.

JBO-FND:::FND_GENERIC_MESSAGE: <MESSAGE><NUMBER></NUMBER><TEXT>The message is oracle.jbo.service.errors.ServiceException : JBO-25030: Detail entity ActivityAssigneeEO with row key oracle.jbo.Key[null 300000004989155 ] cannot find or invalidate its owning entity..</TEXT><CAUSE></CAUSE><ACTION></ACTION><DETAILS></DETAILS><INCIDENT></INCIDENT></MESSAGE>

 

General log shows:
16-10-11 11:49:14.377220,T4460] [info] [connector_site]: [11:49:14.377220],,{gen}: FusionSyncronizebleType error: Object type: activityAssignee
Error details are available in the application log files.
JBO-FND:::FND_GENERIC_MESSAGE: The message is oracle.jbo.service.errors.ServiceException : JBO-25030: Detail entity ActivityAssigneeEO with row key oracle.jbo.Key[null 300000004989155 ] cannot find or invalidate its owning entity..
@@@@rref:soap_2016-10-11T08-47-58-517.xml.gz.bin
@@@@server error:ZOE_SERVICE_INVOKE_ERROR
@@@@xml:
[16-10-11 11:49:14.377220,T4460] [ERROR] [sync_issue]: Recreation resolution error of activityAssignee object: object_locked (FusionSyncronizebleType error: Object type: activityAssignee
Error details are available in the application log files.
JBO-FND:::FND_GENERIC_MESSAGE: The message is oracle.jbo.service.errors.ServiceException : JBO-25030: Detail entity ActivityAssigneeEO with row key oracle.jbo.Key[null 300000004989155 ] cannot find or invalidate its owning entity..
@@@@rref:soap_2016-10-11T08-47-58-517.xml.gz.bin
@@@@server error:ZOE_SERVICE_INVOKE_ERROR
@@@@xml:) srcId:#9C12000000000000 destId:activityAssignee#300000085501919
<object_fields>
<object_field name='ActivityId'>(broken_link)
<object_field name='ActivityStatus'>(null)
<object_field name='AssigneeId'>resource#300000004989155
<object_field name='ResourceStatus'>(null)
<object_field name='ResponseCode'>ACCEPT


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Synchronize all from Outlook to Sales Cloud
2. Receive error.
3. Try to resolve conflict by picking Outlook.
4. Synchronize. Still receive error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot synchronize with Sales Cloud.

Cause

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