Oracle Process Cloud Management Cannot be Configured with Oracle Content and Experience Conversations

(Doc ID 2197500.1)

Last updated on AUGUST 29, 2017

Applies to:

Content and Experience Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Oracle Process Cloud Service can't be configured with Documents Cloud Service (Now known as Oracle Content and Experience Cloud (CEC)).  When users attempt to test the connection, the user is confronted with a warning:

Conversations configuration has failed. Unable to fetch conversation configuration from Oracle Document server. Response received as: "null" . Please contact administrator for assistance.

 

Cause

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