Labels Automatically Populating on Posts (Doc ID 2197730.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Engage

ACTUAL BEHAVIOR
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User has reported that labels are automatically populating on posts.


EXPECTED BEHAVIOR
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Labels are not expected to be updated automatically without any workflow set or custom indicators in Listen.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, user is confused and not sure who is assigning the labels to messages.

Cause

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