Fusion Applications : BI Fails To Connect With a “Timeout waiting for response from server” when connecting to a External SFTP server. (Doc ID 2198399.1)

Last updated on NOVEMBER 02, 2016

Applies to:

Oracle Fusion Financials Common Module Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

When trying to connect to external server using sftp we get the following timeout error.

 

Delivery failed.
[INSTANCE_ID=xxxxxxxxxxx.com.1470460550733] [OUTPUT_ID=6240]
Document delivery failed
[INSTANCE_ID=xxxxxxxxxxx.com.1470460550733] [DELIVERY_ID=4214]Error deliver document to FTP::Exception happened when calling deliver API::Error deliver document to FTP::FILE=[::Exception happened when calling deliver API::oracle.xdo.delivery.DeliveryException: oracle.xdo.delivery.ssh2.SshException: Timeout waiting for response from server.oracle.xdo.service.delivery.DeliveryException: oracle.xdo.delivery.DeliveryException: oracle.xdo.delivery.ssh2

 

[102116_202636729][][EXCEPTION] !!!!!!! FTPProcessor.processDelivery :: Exception happened when calling deliver API::oracle.xdo.delivery.DeliveryException: oracle.xdo.delivery.ssh2.SshException: Timeout waiting for response from server.oracle.xdo.service.delivery.DeliveryException: oracle.xdo.delivery.DeliveryException: oracle.xdo.delivery.ssh2.SshException: Timeout waiting for response from server.

 

XDO Log has the following entries, showing that the algorithm diffie-hellman-group1-sha1 is missing on the server.

##############
[102116_202535791][oracle.xdo.delivery.ssh2.transport.MessageProcessor][STATEMENT] Client Kex Algos diffie-hellman-group1-sha1
[102116_202535792][oracle.xdo.delivery.ssh2.transport.MessageProcessor][STATEMENT] Server Kex Algos diffie-hellman-group14-sha1,diffie-hellman-group-exchange-sha1,diffie-hellman- group-exchange-sha256
[102116_202535794][oracle.xdo.delivery.ssh2.transport.MessageProcessor][STATEMENT] Negotiated Kex is null
################

Cause

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