SEM Data CSV Report Emails Not Appearing in Client's Inbox (Doc ID 2198500.1)

Last updated on OCTOBER 31, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

ACTUAL BEHAVIOR
---------------
Problems downloading SEM reports via the SRM channel.

Link to download SEM report does not arrive in client's email inbox.


EXPECTED BEHAVIOR
-----------------------
Email reports are not being delivered.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot obtain CSV with data.

Cause

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