Send Email To Contacts In Outlook Functionality Fails To Sync Record In Application (Doc ID 2198632.1)

Last updated on NOVEMBER 07, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook

SYnc fails with two of the mandatory attributes specified as missing.

Attribute XXSF_Subject_c in ActivityEO is required
Attribute XXSF_Objective_c in ActivityEO is required

These are required custom fields however, they have been provided a fixed value in SUI.

Expected behavior - The record should have got synced as an activity of type Email with default values for those two custom fields as provided in SUI.
But it didn't.

ERROR
-----------------------
[16-10-21 14:55:19.322912,T1288] [ERROR] [sync_issue]: Addition error of 'activity' object to storage 'Remote': object_locked (FusionSyncronizebleType error: Object type: activity
Error details are available in the application log files.
JBO-FND:::FND_GENERIC_MESSAGE: The message is oracle.jbo.service.errors.ServiceException : JBO-27023: Failed to validate all rows in a transaction.JBO-27024: Failed to validate a row with key oracle.jbo.Key[300000007593944 ] in ActivityEOJBO-27027: Missing mandatory attributes for a row with key oracle.jbo.Key[300000007593944 ] of type ActivityEOJBO-27014: Attribute XXSF_Objective_c in ActivityEO is required.JBO-27014: Attribute XXSF_Subject_c in ActivityEO is required.JBO-27027: Missing mandatory attributes for a row with key oracle.jbo.Key[300000007593944 ] of type ActivityEOJBO-27014: Attribute XXSF_Objective_c in ActivityEO is required.JBO-27014: Attribute XXSF_Subject_c in ActivityEO is required..
@@@@rref:soap_2016-10-21T09-24-19-004.xml.gz.bin
@@@@server error:ZOE_SERVICE_INVOKE_ERROR
@@@@xml:) srcId:#0000000044BB7AEE0694CF4EB814006F1F27D3780700205AA16682E66044B8EDF157DC9E801100293E71007C0000205AA16682E66044B8EDF157DC9E801100293E713E0D0000





STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Oracle Sales CLoud for Outlook application.
2. Navigate to Accounts list and choose an existing account that has been synced from OSC to CRM desktop outlook
3. On top right corner click on "Send Email to COntacts"
4. A desired screen opens up with the contact's email id mentioned in "To".
5. Mention the details of the email. the subject and the content. and hit Send.
6. Perform Synchronization to sync the record to OSC.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sync shared emails

Cause

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