Error Shows When Submitting a Quote for Approval[The email template was not printed because of errors: Could not get document from xml.] (Doc ID 2198634.1)

Last updated on NOVEMBER 22, 2016

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R1 and later
Information in this document applies to any platform.

Symptoms

Error shows when attempting to perform an action that uses an email template:

Could not perform Action: XXXXX
The email template was not printed because of errors: Could not get document from xml.

In bm.log similar error shows:

com.bm.xchange.util.XmlUtils.getDocumentFromXml(XmlUtils.java:213) - Could not get Document for XML:
<?xml version="1.0" encoding="UTF-8"?><data>xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx</data>[ERROR] com.bm.xchange.ui.AbstractPage.reportError(AbstractPage.java:2009) - Could not perform Action: XXXXX
The email template was not printed because of errors: Could not get document from xml.
[ERROR] com.bm.xchange.ui.AbstractPage.reportError(AbstractPage.java:2011) - Reporting Runtime error (class com.bm.xchange.db.BusinessLogicException): Could not perform Action: XXXXX
The email template was not printed because of errors: Could not get document from xml.

Cause

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