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OSC For Outlook Synchronization Fails with Conflicts and Error FC0057 (Doc ID 2198918.1)

Last updated on OCTOBER 31, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Microsoft Outlook

OSC for Outlook Sync issue FC0057

Customer user sees 30+ sync and duplicate errors in OSC for Outlook conflict screen. She has tried to sync both from Outlook to OSC and from OSC to Outlook and continues to the the error FC0057.


ERROR
-----------------------
FC0057

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run Sync all from Outlook plugin
2. Receive error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot successfully synchronize data to Outlook

 

 

Cause

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