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Oracle Sales Cloud Release 12: Pre-Upgrade Activity if Customized Predefined Roles (Doc ID 2198981.1)

Last updated on JULY 25, 2022

Applies to:

Oracle Fusion CX Sales Cloud Service - Version to [Release 1.0]
Oracle Fusion Application Toolkit - Version to [Release 1.0]
Information in this document applies to any platform.


Oracle Sales Cloud customers who customized the predefined roles or privileges need to take some steps before and after a pre-upgrade script is run in preparation for their Release 12 upgrade.


Oracle Sales Cloud: Customized Predefined Roles


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In this Document
 Why do I need to read this article?
 What is Oracle doing to preserve my customizations?
 When will Oracle run this pre-upgrade script?
 How should I prepare for the pre-upgrade activity?
 After the pre-upgrade script is run, what do I need to do?
 Why is this activity necessary?
 What if I have questions or concerns about this activity?
 What if I have other services along with my Oracle Sales Cloud service?

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