Customer Import Fails With Error The source reference CUST_ORIG_SYS_SITE_REF Or The Internal Identifier CUST_ACCT_SITE_ID Of The Parent Entity HZ_CUST_ACCT_SITES_ALL Is Invalid (Doc ID 2198990.1)

Last updated on OCTOBER 31, 2016

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Fusion, 11.1.10.0.0 version, uploading customers from spreadsheet is getting the following error:


ERROR
-----------------------
The source reference CUST_ORIG_SYS_SITE_REF or the internal identifier
CUST_ACCT_SITE_ID of the parent entity HZ_CUST_ACCT_SITES_ALL is invalid.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. On Navigator
2. Go to Billing Customers
3. Use upload customers from spreadsheet
4. Reviewed the upload errors and observed the error described appears



Cause

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