Customer Import Fails With Error The source reference CUST_ORIG_SYS_SITE_REF Or The Internal Identifier CUST_ACCT_SITE_ID Of The Parent Entity HZ_CUST_ACCT_SITES_ALL Is Invalid

(Doc ID 2198990.1)

Last updated on OCTOBER 31, 2016

Applies to:

Oracle Fusion Receivables Cloud Service - Version and later
Information in this document applies to any platform.


On Oracle Fusion, version, uploading customers from spreadsheet is getting the following error:

The source reference CUST_ORIG_SYS_SITE_REF or the internal identifier
CUST_ACCT_SITE_ID of the parent entity HZ_CUST_ACCT_SITES_ALL is invalid.

The issue can be reproduced at will with the following steps:
1. On Navigator
2. Go to Billing Customers
3. Use upload customers from spreadsheet
4. Reviewed the upload errors and observed the error described appears


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