Accessing The "Search" Tab In The OCCS Administration Interface Results In An Error: Could Not Retrieve Information on Index Fields

(Doc ID 2199029.1)

Last updated on NOVEMBER 08, 2016

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.



Accessing the "Search" tab in the OCCS Administration Interface results in an error modal appearing, and an error in the browser console log.

Due to the error, the guided search search configuration utilities are inaccessible.

This appears to happen most frequently in Chrome browsers.

Error Behavior

The search service appears to be unavailable.

A modal appears resembling:

In the browser console, we see the following:


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