Accessing The "Search" Tab In The OCCS Administration Interface Results In An Error: Could Not Retrieve Information on Index Fields (Doc ID 2199029.1)

Last updated on NOVEMBER 08, 2016

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Summary

Accessing the "Search" tab in the OCCS Administration Interface results in an error modal appearing, and an error in the browser console log.

Due to the error, the guided search search configuration utilities are inaccessible.

This appears to happen most frequently in Chrome browsers.

Error Behavior

The search service appears to be unavailable.

A modal appears resembling:

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms