Photo Album is Not Resolving on SRM Mobile Application (Doc ID 2199506.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : N/A version, Mobile SRM

ACTUAL BEHAVIOR
---------------
Photo album isn't resolving on Mobile SRM

User is visiting bundle in Mobile SRM application, creating content, and then trying to attach an image but the photo album images are not resolving.

EXPECTED BEHAVIOR
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Photo album isn't displaying images for SRM when user selects Photo Album. Album appears blank.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1. Publish
2. Add content
3. Choose to upload image > select photo album
4. Images fail to resolve

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add images to posts through Publish on Mobile SRM application.

Cause

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