"Event Code: F'DNE-0092-B, Message: File '\tnsnames.ora' does not exist or is not a normal file." When Attempting to Launch Visualizer or an Internal Plugin (Doc ID 2199637.1)

Last updated on NOVEMBER 30, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.0.0 and later
Primavera P6 Professional Project Management - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to start Visualizer or Schedule Comparison, the following error occurs:

ERROR

Event Code: F'DNE-0092-B
Event message: File '\tnsnames.ora' does not exist or is not a normal file.


STEPS

The issue can be reproduced at will with the following steps:

  1. Login P6 Professional
  2. Go to Tools->Visualizer OR Tools->Schedule Comparison
  3. Observe reported error.

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot use Visualizer or Schedule Comparison from within P6 Professional

Cause

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