Social Station Dashboard inaccessible

(Doc ID 2199642.1)

Last updated on NOVEMBER 01, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On :Social Station

Social Station dashboard missing

Social Station Dashboard cannot be access on bundle level as it shows an error message. On the parent bundle level, all the report templates are missing as it used to have 10-11 reports in that account.

ERROR
-----------------------
OOPS
Looks like an error has occurred. Don't worry, this problem has been logged and we are looking into the issue.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to SRM
2. Navigate to Social station > Click on Dashboards

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use Dashboards completely.

Cause

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