Mass Transfer Not Working for Custom Object records (Doc ID 2200189.1)

Last updated on DECEMBER 19, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

When attempting to mass transfer custom object records,
the following error occurs.

ERROR
-----------------------
JBO-27024: Failed to validate a row with key oracle.jbo.Key[300000005424871 ] in AccountTeamNew_cJBO-CANNOT_UPDATE_AUTONUM_RECNAME: An auto number record name is not updateable


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot transfer the records from one user to another.

Cause

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