Searching For Prospects In Mobile App Brings Back No Results

(Doc ID 2200326.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Mobile Sales App

Searching for prospects in mobile app brings back no results.

User tried to search accounts with the account type "prospect" and "All accounts I can see" on the mobile app. They don't get any results, however same works in SUI for same user.

There is no error message, the screen is just empty.

User should be able to search with any criteria and get expected results in Mobile

The issue can be reproduced at will with the following steps:
1. MUI -> Account object, Do a search with Account type = Prospect, Record set = All records I can see
2. It gets empty recordset

The issue has the following business impact:
Due to this issue, users cannot do searches for Prospects in MUI


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