Searching For Prospects In Mobile App Brings Back No Results (Doc ID 2200326.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Mobile Sales App

ACTUAL BEHAVIOR
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Searching for prospects in mobile app brings back no results.

User tried to search accounts with the account type "prospect" and "All accounts I can see" on the mobile app. They don't get any results, however same works in SUI for same user.

There is no error message, the screen is just empty.

EXPECTED BEHAVIOR
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User should be able to search with any criteria and get expected results in Mobile

STEPS
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The issue can be reproduced at will with the following steps:
1. MUI -> Account object, Do a search with Account type = Prospect, Record set = All records I can see
2. It gets empty recordset

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot do searches for Prospects in MUI

Cause

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