Adding Quick Key Items with Part Numbers using a | (Vertical Bar) Can Fail

(Doc ID 2200922.1)

Last updated on OCTOBER 12, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2016 R1 and later
Information in this document applies to any platform.

Symptoms

When attempting to add parts that contain a | (vertical bar) in the part number to a quote and selecting save, the following error occurs:

The part *Chosen Display Part Number* is no longer accessible. You may wish to remove it from your list.

The issue can be reproduced at will with the following steps:

  1. Create two parts with duplicate Part Display Numbers.
  2. In one part include the bar character "|" within one of the part numbers.
  3. Attempt to add the part which contains the "|" character in the part number to a quote using Quick Key with Part Display Number.
  4. Save the quote.
  5. The corresponding part data does not populate and so the above error is returned.

Cause

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