Intermediate Authentication Prompt Displaying When Launching P6 Professional Link Within the Secure Global Desktop Workspace (Doc ID 2200937.1)

Last updated on NOVEMBER 15, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.1.3.0 and later
Information in this document applies to any platform.

Symptoms

Using Primavera P6 Enterprise Project Portfolio Management Cloud Service (P6 EPPM):

When attempting to launch the Primavera Virtual Desktop, the following issue occurs after selecting the P6 Professional link from the Secure Global Desktop (SGD) Workspace:

ACTUAL BEHAVIOR

The SGD session window loads, but an authentication prompt generates (Authentication for $terminal_servername.oracleindustry.com window).    

Re-entering the username/password of the user succeeds and loads P6 Professional login page, but this intermediate authentication prompt *should not* be occurring.

 

EXPECTED BEHAVIOR

Clicking the P6 Professional link in the SGD Workspace should launch a SGD session and automatically login to the terminal server without an intermediate authentication prompt.

STEPS

The issue can be reproduced at will with the following steps:

  1. Login to the Cloud Portal.
  2. Launch the Primavera Virtual Desktop link.
    • Observe the SGD Workspace loads.
  3. Launch the P6 Professional link.
    • Observe the SGD window attempts to run but generates an intermediate popup to login. Entering the username/password in the intermediate pop-up loads the P6 Professional application.

 

Cause

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