Employee is not able to submit goal plan for approval - Error while submitting

(Doc ID 2201082.1)

Last updated on FEBRUARY 18, 2017

Applies to:

Oracle Fusion Goal Management Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

Getting an error message while submitting the goal plan for approval.
Navigation: Performance Goal Setting> Submit Goal Plan for Approval > Submit > Error Message
"The approval transaction failed because of an error. Submit goal changes for approval again. If the problem persists, contact your HR specialist"

 

Changes

Replicated Steps :

Case 1:
Assign a goal plan to worker
Add a new goal and submit the goal plan for approval
Line manager rejects all goals in the goal plan
Approval workflow errors out in SOA due to some issue leaving transaction in PENDING state whereas there is no PENDING_APPROVAL goal.

Case 2:
Assign a goal plan to worker.
Add a new goal and submit the goal plan for approval.
Delete the goal while leaving the transaction record in PENDING status.
The goal plan is NOT locked now and it lets you add new goals.
Add a new goal to the goal plan and click on "Submit for Approval" button. The error observed by the customer is thrown.

Case 3:
Assign a goal plan to worker
Add a new goal and submit the goal plan for approval
Line manager rejects the goal plan
Worker submit the goal plan for approval again
Line manager open the previous approval notification of this goal plan from the small bell for the same worker, and reject the goal plan
Worker tries submit the goal plan for approval, the error observed by the customer is thrown.

Cause

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