Backup using BACKUP NOW button does not work

(Doc ID 2201289.1)

Last updated on SEPTEMBER 08, 2017

Applies to:

Oracle Database Backup Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Backup using BACKUP NOW button does not work - returns below message

"Oct 31, 2016 3:51:51 PM UTC Activity Submitted
Oct 31, 2016 3:51:51 PM UTC Activity Started
Oct 31, 2016 3:51:51 PM UTC Initiating backup operation..
Oct 31, 2016 3:51:53 PM UTC Backup operation in progress..
Oct 31, 2016 3:51:53 PM UTC Backup Status [sudo su -c '/var/opt/oracle/bkup_api/bkup_api bkup_start > /tmp/bkupstart.out']
Oct 31, 2016 4:00:15 PM UTC Backup Config update failed due to :[ SCRIPT execution errors in [141.145.41.77]: ************************************************** * API History: API steps API:: NEW PROCESS 17405 API:: Starting dbaas backup process * * RETURN CODE:1 ################################################## ].
Oct 31, 2016 4:00:15 PM UTC Backup operation failed.
Oct 31, 2016 4:00:15 PM UTC Activity Ended"

Cause

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