Error: "Emulator Session End Failed. Fault Code: client.sessiondoesnotexist, Fault String: Session Does Not Exist" When Clicking the X Icon for a P6 Professional Session in Secure Global Desktop Workspace (Doc ID 2201416.1)

Last updated on NOVEMBER 09, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.1.3.0 and later
Information in this document applies to any platform.

Symptoms

Using Primavera P6 Enterprise Project Portfolio Management Cloud Service:

After logging out of P6 Professional, through the Secure Global Desktop (SGD), the SGD workspace shows the session that was loaded (although a session no longer exists).

When selecting the X icon to close the session, the following error occurs:

ERROR

Emulator session end failed.
fault code: client.sessiondoesnotexist
fault string: session does not exist


STEPS

The issue can be reproduced at will with the following steps:

  1. Login to the Cloud Portal.
  2. Launch the Primavera Virtual Desktop link.  NOTE:  The SGD workspace loads.
  3. Launch the P6 Professional link.  NOTE:  The SGD window opens and P6 Professional displays. The workspace shows a session created under the P6 Professional link.
  4. Close out of the SGD window.  NOTE:  The workspace still shows a session for the P6 Professional link.
  5. Click the X icon to the session in the workspace and observe the reported error which occurs.

 

SCREEN CAPTURE EXAMPLE

Cause

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