Slow Performance When Clicking Cancel Custom Object Subtab (custom Role) (Doc ID 2201451.1)

Last updated on NOVEMBER 07, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Performance

ACTUAL BEHAVIOR
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Hitting cancel on Custom Object Subtab after drilling down on Custom Object>Customer take approx 20 seconds to complete.

EXPECTED BEHAVIOR
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hitting cancel should only take 1-2 seconds or less.
STEPS
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The issue can be reproduced at will with the following steps:
1) Navigate to Custom Object List UI
2) Select Customer from Custom Object List to Edit Account.
3) From Account UI hit Custom Object Subtab to see Custom Object records for the selected Account
4) Hit Cancel. It then take approx 20 second for the cancel to complete

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, hitting cancel takes approx 20 seconds.

Cause

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