Error When Opening Reporting Manager [An unknown error (class com.bm.xchange.util.BMSystemException) has occurred. Please contact your system administrator.] (Doc ID 2201888.1)

Last updated on NOVEMBER 22, 2016

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2016 R1 and later
Information in this document applies to any platform.

Symptoms

When attempting to access the reporting manager, the following error occurs:

An unknown error (class com.bm.xchange.util.BMSystemException) has occurred. Please contact your system administrator.

Additional errors from the error log are as follows:

[ERROR]
com.bm.xchange.ui.dwr.BmDwrBaseHelper.processBMException(BmDwrBaseHelper.java:54) - Unknown Error
.
.
.
Caused by: org.quartz.SchedulerException: Scheduler was not initialized.


The issue can be reproduced at will with the following steps:

  1. Log into the site as the user in question.
  2. Click Reporting manager.
  3. A small popup will appear with the error.

Cause

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