Content in Marketing template created in external application does not get rendered

(Doc ID 2202142.1)

Last updated on NOVEMBER 22, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Treatment Template

ACTUAL BEHAVIOR
---------------
HTML editor is not visible

Customer has treatment templates in their marketing module. One treatment template removes the HTML Editor after it has been saved.


EXPECTED BEHAVIOR
-----------------------
The template editor along with the content should be available

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Set and Maintenance
2) Search for Marketing Treatment templates
3) Create a new template
4) Cut and paste the attached template content.
5) Save and close.
6) Edit template

The template opens, but the editor and content are gone

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Customer unable to execute their Marketing campaign

Cause

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