Content in Marketing template created in external application does not get rendered

(Doc ID 2202142.1)

Last updated on NOVEMBER 22, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Treatment Template

HTML editor is not visible

Customer has treatment templates in their marketing module. One treatment template removes the HTML Editor after it has been saved.

The template editor along with the content should be available

The issue can be reproduced at will with the following steps:
1) Set and Maintenance
2) Search for Marketing Treatment templates
3) Create a new template
4) Cut and paste the attached template content.
5) Save and close.
6) Edit template

The template opens, but the editor and content are gone

The issue has the following business impact:
Customer unable to execute their Marketing campaign


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