My Oracle Support Banner

Problems Accessing The Documents Cloud Service URL Using Sync Client And Download Files (Doc ID 2202262.1)

Last updated on SEPTEMBER 09, 2019

Applies to:

Content and Experience Cloud Service - Version and later
Content and Experience Cloud Classic - Version 18.1.2 and later
Content and Experience Cloud - Version N/A and later
Information in this document applies to any platform.


When attempting to sync file larger than 16 MB from the ODC Desktop Client, the following error occurs.

Unable to download file. This problem is temporary


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.