SRM Service Interruption - 10 Nov 2016 - 03:06 UTC to 03:33 UTC (Doc ID 2202476.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : Workflow & Automation

Users cannot login into SRM - There is an "Internal Server Error" which occurs when the users try to connect.

1) This issue started around 2016-11-10 03:06 UTC 
2) This is not PC specific.
3) This is not user specific.

ERROR
-----------------------
Internal Server Error





STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to accounts.vitrue.com

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the system at all

Cause

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