My Oracle Support Banner

Unable to Generate Docx or RTF Output [An Unknown Error has Occurred] (Doc ID 2202948.1)

Last updated on JANUARY 06, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2015 R2 and later
Information in this document applies to any platform.

Symptoms

When attempting to preview a document in DOCX format, there is a generic error shown:

An unknown error has occurred.

This issue also occurs for newly created documents.

Possible errors found in the Error Logs:

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.