Unable to Generate Docx or RTF Output [An Unknown Error has Occurred] (Doc ID 2202948.1)

Last updated on JANUARY 06, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2015 R2 and later
Information in this document applies to any platform.

Symptoms

When attempting to preview a document in DOCX format, there is a generic error shown:

An unknown error has occurred.

This issue also occurs for newly created documents.

Possible errors found in the Error Logs:

Cause

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