Messages Populating Engage Unread Folder and Inbox for Old Instagram Posts (Doc ID 2202988.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

 Messages from 2014 populating Inbox/Unread folders for Instagram channels.

STEPS
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The issue can be reproduced at will with the following steps:


Visit Engage > Check Inbox (and Unread folder) > See unread message from past dates.

Cause

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