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Error "Failed to login to OTM. User 'email' not found" Trying to Log Into OTM Cloud (Doc ID 2203111.1)

Last updated on APRIL 16, 2018

Applies to:

Oracle Transportation Management Cloud Service - Version 6.3.4 and later
Oracle Global Trade Management Cloud Service - Version 6.3.4 and later
Information in this document applies to any platform.

Symptoms

When attempting to log into OTM/GTM Cloud, the user encounters the error:

This occurs even if the user successfully logged into Cloud Services.

Cause

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