Error Parsing JSON In Engagement Engine Rules Requests And Invite Requests (Doc ID 2203356.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Chat Infrastructure

Error Parsing JSON In Engagement Engine Rules Requests and Invite Requests
 

ERROR
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Request Error parsing JSON
org.codehaus.jettison.json.JSONException: A JSONObject text must begin with '{' at character 1 of CSRFToken


STEPS
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The error is from the server and recorded in the EE logs.
No error presented to the end-user. Rules and invites are unaffected.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, JSON parsing error is recorded in the EE logs each time CSRFToken is added to Rules request and Invite Event request.

Changes

 Customer modified EE Rules and Invite Requests by adding CSRFTOKEN in the JSON.

Cause

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