FUSION PAYROLL: Retropay Process Will Not Start

(Doc ID 2203513.1)

Last updated on NOVEMBER 14, 2016

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Global Payroll

ACTUAL BEHAVIOR
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Payroll Process will not kick off in DEV
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It doesn't even look like the job is kicking off as the process remains -1; Unable to move forward on Payroll testing

I am trying to run a payroll in DEV on an object group. It has been stuck at “Recalculate Payroll for Retroactive Changes” for 2 hours.



EXPECTED BEHAVIOR
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Expect the Payroll job to process when submitted

STEPS
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The issue can be reproduced at will with the following steps:

Trying to run a payroll in DEV on an object group. It has been stuck at “Recalculate Payroll for Retroactive Changes” for 2 hours.

Looked at the “Go to Task” and it has been the same for the last 2 hours. There is nothing on the errors and warnings tab.



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot proceed with testing

Cause

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