User Receives "Oops" Error When Attempting to Access Social Station (Doc ID 2203582.1)

Last updated on DECEMBER 09, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : N/A version, Social Station

User unable to access Social Station after logging into srm.vitrue.com.

ERROR
-----------------------

"Oops... looks like..."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Visit Social Station upon logging into SRM
2. Click Dashboards
3. See "Oops" Error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access social station dashboards.

Cause

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