Users Unable to Get Dashboard Analytics After the 6th of November in Listen and Analyze (Doc ID 2204011.1)

Last updated on MARCH 03, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : N/A version, Listen and Analyze

ACTUAL BEHAVIOR
---------------
Users unable to see Dashboard Analytics after the 6th of November within Listen and Analyze.

EXPECTED BEHAVIOR
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Analytics should appear for users after the 6th of November.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Open specific bundle
Open Listen & Analyze
Select date range and enter dates 1-NOV 2016 to 11-NOV 2016
Apply


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot rely on analytics dashboard for report data.

Cause

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