Consumer Goods: Promotions Account Picker shows Inactive records (Doc ID 2204247.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Fusion Sales for Consumer Goods Retail Execution - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts

When attempting to click on a Promotion Account,
the following error occurs.

ERROR
-----------------------
An application error occurred. See the incident log for more information.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Promotion and select from the available Account records one that is inactive.
2. Save the promotion.
3. From the promotions list, try to drill down on the inactive account associated with the newly created record.
4. Error occurs

Cause

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