Response to Mobile Approval Contains an Error [The following addresses had permanent fatal errors...]

(Doc ID 2204341.1)

Last updated on JANUARY 10, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Symptoms

When responding to a Mobile Approval email, a response email is received with the following error:

The original message was received at Thu, 10 Nov 2016 00:29:24 GMT from xxxxxxx.oracle.com [xxx.xxx.xxx.xxx]

  ----- The following addresses had permanent fatal errors ----- <siteName@mobileapproval.bigmachines.com>
  (reason: 550 5.1.1 <siteName@mobileapproval.bigmachines.com>... User unknown)

  ----- Transcript of session follows ----- ... while talking to smtp.mobileapproval.bigmachines.com.:
>>> DATA
<<< 550 5.1.1 <siteName@mobileapproval.bigmachines.com>... User unknown
550 5.1.1 <siteName@mobileapproval.bigmachines.com>... User unknown <<< 503 5.0.0 Need RCPT (recipient)

Changes

 

Cause

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