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Response to Mobile Approval Contains an Error [The following addresses had permanent fatal errors...] (Doc ID 2204341.1)

Last updated on JANUARY 10, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.


When responding to a Mobile Approval email, a response email is received with the following error:

The original message was received at Thu, 10 Nov 2016 00:29:24 GMT from []

  ----- The following addresses had permanent fatal errors ----- <>
  (reason: 550 5.1.1 <>... User unknown)

  ----- Transcript of session follows ----- ... while talking to
>>> DATA
<<< 550 5.1.1 <>... User unknown
550 5.1.1 <>... User unknown <<< 503 5.0.0 Need RCPT (recipient)




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