Sorting is Not Working in SSR Custom Object subtab of Opportunity object (Doc ID 2204706.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms


Sorting is Not Working in SSR Custom Object subtab of Opportunity object

SSR (Service Support Request) is a custom parent object. One Opportunity can have multiple SSRs. When we create a new SSR under any opportunity, it doesn't appear at the bottom always.

Many times it appears at the top and sometimes after creation it appears in the middle of the list. Please check why sorting is not working any more. Attaching few screenshots of this issue


STEPS
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The issue can be reproduced at will with the following steps:
1. Create an opportunity.
2. Create multiple SSR records under opportunity.
3. The SSR records are not sorted.


Cause

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