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Troubleshooting Remote Desktop Protocol (RDP) Connectivity (Doc ID 2204822.1)

Last updated on NOVEMBER 12, 2018

Applies to:

Oracle Compute Cloud Service
Information in this document applies to any platform.

Purpose

This article discusses Remote Desktop Protocol (RDP) connectivity to Windows Oracle Cloud servers (instances/VMs) issues and troubleshooting. Some of the errors/symptoms RDP can fail with are:
- Error message: "Remote access to the server is not enabled."
- Error message: "The remote computer is turned off."
- Error message: "The remote computer is not available on the network."
- Gets stuck on any of the following screens: "Initiating remote connection", "Securing remote connection", "Connecting to:"
- Hangs after credentials are being inserted.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
References

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