Troubleshooting Remote Desktop Protocol (RDP) Connectivity
(Doc ID 2204822.1)
Last updated on MARCH 30, 2022
Applies to:
Oracle Compute Cloud ServiceInformation in this document applies to any platform.
Purpose
This article discusses Remote Desktop Protocol (RDP) connectivity to Windows Oracle Cloud servers (instances/VMs) issues and troubleshooting. Some of the errors/symptoms RDP can fail with are:
- Error message: "Remote access to the server is not enabled."
- Error message: "The remote computer is turned off."
- Error message: "The remote computer is not available on the network."
- Gets stuck on any of the following screens: "Initiating remote connection", "Securing remote connection", "Connecting to:"
- Hangs after credentials are being inserted.
Troubleshooting Steps
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In this Document
| Purpose |
| Troubleshooting Steps |
| References |