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SRDC - Unable to RDP into a Windows Cloud instance (from outside Oracle Cloud) (Doc ID 2204840.1)

Last updated on APRIL 05, 2018

Applies to:

Oracle Database as a Service - Version N/A and later
Java Cloud Service - Version N/A and later
Oracle Compute Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Purpose

This document is tagged as a Service Request Data Collection (SRDC) document; this means that it has been specially designed to provide the reader with the necessary instructions to:

Collect diagnostic data, which will help Support narrow down the cause of Remote Desktop Protocol (RDP) connectivity problems to your Cloud Instance when connecting from outside the Oracle Cloud.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps

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