Error in Submission...When User Attempts To Login in Instantis EnterpriseTrack (Doc ID 2204855.1)

Last updated on DECEMBER 19, 2016

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 16.1.0.0 and later
Instantis EnterpriseTrack - Version 16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to login with accurate user credentials, the following error occurs.

Error in Submission...
Review the errors shown below, click the button at left, and try to correct the errors noted. Then submit again.

Submission failed.

Evaluation of Pre Function binding page block.

STEPS TO REPRODUCE:

1. Enter correct Username and Password for a user
2. Click Sign in
3. Receive Error

EVIDENCE OF THIS ISSUE:

1. After Error, Run ViewDebugLog, instructions in Document: SRDC: How To Create A ViewDebugLog in instantis EnterpriseTrack (Doc ID 1552938.1)

2. Open Log, requires decompression, and opening in Editing tool or Notepad will suffice

3. Near the bottom of the "Vbd.txt" file will be messages similar to the following:

20xx-11-16 hh:mm:ss.ms: RID=LJ36H6RRH8JWL Parameters:
Name command 'display'
Name crntuser 'KQ8JLTG9LTD3F'
Name pagename 'ChangePwdPage'
Name pwd_change_type 'self'
220xx-11-16 hh:mm:ss.ms::TP-Processor37:trace.TraceRecord:AUDIT: {< Request Session,RID=LJ36H6RRH8JWL,SID=LJ36H6Q2T7497,TID=LJ36H6RRH8LG3,servlet=Submission >}
20xx-11-16 hh:mm:ss.ms::TP-Processor37:trace.TraceRecord:AUDIT: {< Request Engine,RID=LJ36H6RRH8JWL,SID=LJ36H6Q2T7497,TID=LJ36H6RRH8LG3,account=instantis/xxxxxxxx,servlet=Submission,engine=/useradmin/ChangePwd >}
20xx-11-16 hh:mm:ss.ms:: RID=LJ36H6RRH8JWL SiteWand Context:
Expr: failsubmission("")
BPB:Binding page block for Submission_PreFunction

 

 

Changes

 Password expired for user.

Cause

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