Request Sales Lead Assignment Process Is Not Completing

(Doc ID 2205101.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Sales - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Leads, Sales Campaigns

Request Sales Lead Assignment process is not completing

The customer is running the Request Sales Lead Assignment process on an hourly basis in production and it has been stuck in "Running" status for several days. The customer attempted to cancel that process and schedule a new instance but that new one is now also stuck in "Running" status. Consequently, none of our new leads are being picked up to get assigned.

 

Cause

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