Manual Merge requirement: Sales Reps should not be able to initiate a merge on not owned accounts (Doc ID 2205835.1)

Last updated on NOVEMBER 22, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

Customer had the following requirement: the Sales Reps should not be able to initiate a merge on accounts where they are not the owners. The Merge Accounts option should be greyed out if they are not the owner, even if they are in the team.
 

Solution

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