Unread Messages Will Not Load in Engage (Doc ID 2205919.1)

Last updated on DECEMBER 08, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

ACTUAL BEHAVIOR
---------------
Unread Messages will not load

The folder for unread messages will not load.

EXPECTED BEHAVIOR
-----------------------
Inbox/unread does not resolve or populate messages for review.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Visit Engage > Click Inbox or Unread or Hidden > Messages do not populate for users to respond.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot respond to messages from users on social side.

Cause

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