EE Time On Page Condition Not Working

(Doc ID 2206007.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.


Qn1:On : N/A version, Rules Engine

EE Time On Page Condition Not Working

I am having an issue with proactive chat whenever I maintain condition ‘ greater than 20 sec’ as shown below. It’s not triggering chat window. However if I remove ‘Date/Time’ then its firing immediately. I tried using different options like ‘Time on site’, ‘Time on Page’ etc.
Qn2:Why does my Proactive Chat widget not displayed on my CP page even if the rule returns TRUE?


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